Important information for customers & partners

Deskcenter is now part of mosaic IT:
More power for your IT management.

mosaic IT GmbH has acquired the Deskcenter brand, source code, software and products. Existing contracts do not transfer automatically; with your consent, mosaic IT GmbH continues them. Your existing terms and durations can remain in place. Give your consent via our customer information (form in German) →

Your questions – our answers Contact us

What changes for customers and partners

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Your products

mosaic IT GmbH continues to develop the Deskcenter Management Suite under the Deskcenter brand.

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Your contracts & licences

Existing customer and partner contracts do not transfer automatically; with your consent, mosaic IT GmbH continues them. Your existing terms and durations can remain in place.

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Your support

Support is provided within the scope of your contract, which mosaic IT GmbH continues with your consent. For additional or new services, we will prepare an offer for you.

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Your partnership

With your consent, mosaic IT GmbH continues existing partner contracts. Your existing terms and durations can remain in place.

Deskcenter products from mosaic IT

We combine the development of Deskcenter products with consulting and IT operations. With your consent, mosaic IT GmbH continues your existing contract, and your terms and durations can remain in place. For additional or new services, we will prepare an offer for you.

For questions about your contract or an offer, contact our sales team at sales@mosaic-it.de.

For existing customers: everything important within direct reach

Services, updates and support are provided within the scope of your contract, which mosaic IT GmbH continues with your consent. Your existing terms and durations can remain in place. Give your consent via our customer information (form in German) →

Contact support

Find information about support and contact options. Support is provided within the scope of your continued contract with mosaic IT GmbH.

Contact support

Checks & downloads

Reports, checks and guides for your next steps.

Explore checks & downloads

Product updates and licensed software are available within the scope of your continued contract. For access, please contact sales@mosaic-it.de.

Find your contacts

Your contacts for sales, support and partner management.

View contacts

Your questions – our answers

The ten most common questions about the acquisition. Is your question missing? Write to us.

Are my existing contracts transferred to mosaic IT GmbH?
Existing contracts do not transfer automatically; with your consent, mosaic IT GmbH continues them. Your existing terms and durations can remain in place. Give your consent via our customer information (form in German) →
Does anything change with support?
Support is provided within the scope of your contract, which mosaic IT GmbH continues with your consent. For additional or new services, we will prepare an offer for you.
Will the Deskcenter Management Suite continue to be developed?
Yes. mosaic IT GmbH continues to develop the Deskcenter Management Suite under the Deskcenter brand.
Will prices or maintenance fees change?
When mosaic IT GmbH continues your contract with your consent, your existing terms and durations can remain in place. For additional or new services, you will receive an offer.
Who is my dedicated contact?
Please use our contact form or email sales@mosaic-it.de. We will direct your enquiry to the appropriate team.
What happens to Deskcenter SaaS?
Existing SaaS contracts do not transfer automatically either; with your consent, mosaic IT GmbH continues them. Your existing terms and durations can remain in place. For additional SaaS services, we will prepare an offer for you.
Does the partner programme continue?
With your consent, mosaic IT GmbH continues existing partner contracts. Your existing terms and durations can remain in place. For questions about the partner programme, please contact us.
Why this acquisition?
The asset purchase brings the Deskcenter brand, source code, software and products to mosaic IT GmbH and combines product development with our IT service expertise.
Where will I get updates and downloads in future?
Updates and downloads are available within the scope of your contract, which mosaic IT GmbH continues with your consent. Please contact our sales team for access details.
Who do I contact with questions about the acquisition?
Email sales@mosaic-it.de or call +49 571 783484 0.

Do you have specific questions about the transition?

Write to us – customers, partners and prospective customers receive a personal reply promptly.

Give your consent (form in German) Questions? sales@mosaic-it.de

Need additional or new services? Request an offer →

Or call us: +49 571 783484 0  ·  More about us: www.mosaic-it.de