Important information for customers & partners

Deskcenter is now part of mosaic IT:
More power for your IT management.

mosaic IT GmbH has acquired the assets of Deskcenter AG – the brand, the source code, the software and the products. With your consent, we will continue the existing customer and partner contracts on unchanged terms (details in the FAQ). Software development and IT operations now come from a single provider – nothing changes for you, except the possibilities.

Your questions – our answers Contact us

What this means for you: continuity – contractual, technical, personal

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Your products

The Deskcenter Management Suite will continue to be developed under the Deskcenter brand – with a binding roadmap.

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Your contracts & licences

Licences, maintenance and SaaS contracts remain in force unchanged and will be continued by mosaic IT GmbH with your consent.

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Your support

Same channels: support and care for your Deskcenter products continue without interruption under the umbrella of mosaic IT.

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Your partnership

The partner programme will be continued – with a written partner charter including customer protection.

"We are not taking over Deskcenter to change it – but to give it more momentum . As an operator, we use the suite ourselves every day. Your contracts, your support and your dedicated contacts remain. What is new is the option of getting software and operations from a single provider."

Michael Bölk · Managing Partner of mosaic IT GmbH

For existing customers: everything important within direct reach

All familiar systems continue to run unchanged. Any portal moves will be announced separately and in good time.

Service portal & support

Tickets, knowledge base and support requests – as usual.

To the service portal

Updates & downloads

Current releases, patches and documentation.

Customer portal in progress – the download area will follow shortly.

Find your contacts

Your contacts for sales, support and partner management.

View contacts

Your questions – our answers

The ten most common questions about the acquisition. Is your question missing? Write to us.

Do my licences and contracts remain valid?
Yes – on unchanged terms. Your licence, maintenance and SaaS contracts will be continued by mosaic IT GmbH; for this we require your consent (declaration enclosed with our letter). Until we hear back from you, we will of course continue to provide all services.
Does anything change with support?
No. You reach support through the familiar channels – your care continues without interruption under the umbrella of mosaic IT. Should portals move at a later date, we will announce this in good time; old addresses will redirect automatically.
Will the Deskcenter Management Suite continue to be developed?
Yes – that is the core purpose of the acquisition. The roadmap will be continued and further sharpened with practical knowledge from mosaic IT's managed services business: we operate the suite ourselves every day and know what matters in operation.
Will prices or maintenance fees change?
Existing terms continue unchanged. Should prices change in future, this will happen exclusively at regular contract dates and with appropriate notice – just as you are used to.
Who is my dedicated contact?
Your existing contacts remain available. For any questions about the acquisition, please use our contact form or write to us at sales@mosaic-it.de.
What happens to Deskcenter SaaS?
Deskcenter SaaS continues without interruption. Data centre locations, the level of data protection and your data remain unchanged.
Does the partner programme continue?
Yes. The partner programme will be continued – including access to releases, margin tiers and technical support. In addition, all partners receive our partner charter with customer and deal protection guaranteed in writing: mosaic IT does not actively sell managed services into protected partner customer bases.
Why this acquisition?
Because product and operations belong together. mosaic IT is a long-standing partner and user of the suite – the acquisition secures the continuity of the product and combines it with the operational and service expertise of a managed service provider. For you, this creates the option of obtaining software and operations from a single provider.
Where will I get updates and downloads in future?
Through the existing channels – all update and download sources work unchanged. Any move will be announced separately and in good time; old addresses will then redirect automatically.
Who do I contact with questions about the acquisition?
Contact our transition mailbox at sales@mosaic-it.de or call us on +49 571 783484 0. We will get back to you promptly.

Do you have specific questions about the transition?

Write to us – customers, partners and prospective customers receive a personal reply promptly.

Request an offer for a new contract Questions? sales@mosaic-it.de

Or call us: +49 571 783484 0  ·  More about us: www.mosaic-it.de