Secure AI for companies

Why now?

AI has arrived in companies, often faster than policies and training. Three reasons to get organised now:

Shadow AI

Employees use private AI accounts, often with company data. Nobody knows where information ends up. An approved, secure alternative is the most effective protection.

EU AI Act

The AI literacy obligation (Art. 4) has applied since February 2025; since 2 August 2026 the regulation applies generally, including transparency obligations. Even companies that only use AI have obligations.

Productivity

Ticket assessment, document processing and knowledge search take hours today. AI does the groundwork in seconds, people make the decisions.

Six building blocks, one point of contact

Start where the benefit is greatest for you. We advise vendor-neutrally and can operate everything for you.

AI from the German cloud

Secure AI Chat, knowledge assistant and AI agents on the IONOS AI Model Hub. Processing in Germany, your data is not used for training.

Sovereign company AI →

Automation and AI agents

With n8n we combine fixed workflows with AI where it really helps. And we tell you when a process works better without AI.

Automation with n8n →

Copilot, ChatGPT, Claude, Gemini?

Which tool for which task? We compare objectively and combine where it makes sense.

See the comparison →

Security with AI

Make shadow AI visible, stop data leaking through prompts and fend off AI-supported attacks with solutions from our security vendors.

Secure your AI →

Managed AI services

Operation, updates, user management, cost and compliance reporting: your AI platform as a service from a single source.

Managed AI services →

EU AI Act and governance

AI inventory, risk classification, AI policy and mandatory training under Art. 4. Practical and aligned with data protection and ISMS.

Compliance consulting →

AI in the service desk: people decide

This is how AI ticket triage works, as we use it in our own support. AI processing runs via the IONOS AI Model Hub in Germany.

1 · Ticket arrives

By email or portal, as before. Nothing changes for your customers.

2 · AI assesses

Category, priority and a summary of the request, within seconds.

3 · Knowledge base

A similarity search finds matching solution articles in your knowledge base.

4 · Suggestion

A draft answer with source reference appears as an internal comment in the ticket.

5 · Approval

Your team reviews, adjusts and approves. Customer replies are labelled as AI-assisted.

Result

Your team no longer does the initial assessment, and you stay in control. That is exactly what the EU AI Act requires: human oversight and transparency.

Frequently asked questions

Does our data leave Germany?
Not with our company AI on the IONOS AI Model Hub: according to IONOS, processing takes place exclusively in data centres in Germany. Prompts and answers are not stored there and not used for training.

We already have Microsoft 365. Do we need Copilot?
For working in Outlook, Teams and Word, Copilot is often the right choice. For particularly sensitive data or processes outside Microsoft 365, a sovereign company AI complements it. We advise vendor-neutrally and combine both.

Doesn't AI hallucinate?
That is why our knowledge assistant only answers from your documents with source references, and a person always approves replies to customers.

What do we have to do under the EU AI Act?
At a minimum: record AI use, classify use cases, train employees (Art. 4) and label AI interaction (Art. 50). Details are in our white paper.

What does it cost?
That depends on scope and usage. After a short conversation you will receive a concrete quote.

AI you are allowed to use: secure, sovereign and hosted in German data centres.