Our services at a glance
- 1st-, 2nd- and 3rd-level IT support
- Rapid resolution of faults and server outages
- Response to data protection threats
- Remote support and remote maintenance
- Case management with vendors
- ITSM-based status tracking for your tickets
- Transparent monthly reporting
Your benefits
You take recurring requests off your internal IT team and free up time for strategic work. Automatic escalation whenever an SLA breach is imminent keeps you informed at all times. The service is the ideal complement to preventive maintenance and Monitoring – and as a standalone end-user support module we also offer Managed 1st Level Support.
Who is it for?
For organisations with their own IT department that want a scalable, professional point of contact for their users – whether to ease the load or to outsource end-user support entirely.