Most service desks know nothing about the devices they handle tickets for. With Deskcenter, Service Desk and asset data run on one platform – when someone calls, their environment is already on screen.
Features
- Central ticketing: incidents, questions and orders come together in one place – with prioritisation, escalation and SLA monitoring.
- Self-service portal: users find answers in the knowledge base or order software and hardware as easily as in an online shop.
- Service catalogue: defined services with prices and approval paths – a separate, individually bookable module alongside the Service Desk.
- Automated workflows: approvals, ticket routing and software distribution work hand in hand – fewer manual steps, less email ping-pong, fewer escalations.
The benefits
- A lighter workload: self-service and automation absorb a large share of requests before a person has to touch them.
- Satisfied users: transparent processing and quick answers instead of a black hole after submitting.
- Better decisions: tickets, assets and licences in a single data set show where the real problems are.
A perfect combination
Don’t want to run the service desk yourself at all? Then our Managed Service Desk takes over operations – on a Deskcenter basis if you wish. More on this under the challenge Relieve your IT team.