Scope of services
- Single point of contact (SPOC) for all user requests
- End-user support & ticket management
- Basic Microsoft 365 support
- Account & access management
- Coordination of 2nd/3rd level & vendors
- Monthly reporting
Value for your business
- Relief for your internal IT team from recurring requests
- Predictable costs per user instead of unpredictable effort
- Faster resolution times thanks to structured processes
- Scalable & easy to combine with all mosaic IT managed services
Positioning
Managed 1st Level Support is the ideal entry point into the managed services portfolio of mosaic IT GmbH and forms the basis for further services such as Managed Firewall, Managed M365, VMware & Storage and the Technical Account Manager.