For IT directors & IT managers

More projects. Fewer tickets. Full control.

You know every trouble spot in your environment – and you are short of hands. We are not a replacement for your team but its extension: we take on the routine, you keep architecture, budget and the final say.

Your reality – we know it from 200+ person-years in IT

Skills shortage

149,000 unfilled IT vacancies: the security specialist you are looking for is not on the market – or not within your budget. Sharing specialists is the realistic answer.

Ticket floods & on-call duty

Your team is drowning in first-level support and carries the on-call phone at night. You can hand over both – with SLAs you define yourself.

Audit & evidence pressure

NIS2, ISO 27001, cyber insurance: everyone wants reports. With us they are generated automatically in operations instead of costing you your weekends.

A division of labour that works

Clear boundaries instead of grey areas – this is what day-to-day collaboration looks like:

We take on Stays with you
First-level support & ticket intake Prioritisation & escalation decisions
Proactive monitoring & alert handling Access to every dashboard, at any time
Patch management & maintenance windows Change approvals
Security operations (firewall, endpoint, SIEM) Security strategy & policies
Backup operations incl. restore tests Architecture & vendor decisions
Documentation & monthly reporting Budget – with predictable figures

How we integrate into your operations

1 · Onboarding with documentation

We document your environment properly – and the documentation belongs to you. Access, processes and responsibilities are set down in writing.

2 · Defined processes

Ticket routes, an escalation matrix up to executive management, a change process: everything follows agreed runbooks – not shouted requests.

3 · Reporting & review

Monthly reports with key metrics, plus a joint quarterly review. You can see at any time what we are doing – and what it delivers.

The technical depth you expect

No marketing smokescreens: all 18 services with service components, SLAs, response times and package prices – publicly available.

Managed services

Security, operations, mail, infrastructure – 13 services with transparent packages from S to XL, including onboarding prices.

View the service catalogue →

Professional services

Consulting, cloud migration, project management, assessments and ad-hoc support – when it is a project rather than ongoing operations.

View project services →

IT health check

A documented assessment of where you stand, with a prioritised action plan – the best starting point for working together.

View the Health Check →

Technical Account Manager

A dedicated technical sparring partner in bookable time quotas – for planning, escalations and the topics you never find time for.

View the TAM →

Further reading

PDF · 16 pages

Managed Services Buyer's Guide

vendor-neutral · 30+ review questions

The guide to selecting an MSP – feel free to use it to compare us with others.

Download the free guide
Interactive

NIS2 quick check

8 questions · 2 minutes

The honest rapid test against Art. 21 NIS2 – with an instant maturity result.

Start the quick check

Let's talk admin to admin

In a technical initial consultation you talk to practitioners, not salespeople. Bring your most critical problem area – and we will tell you honestly whether we can help.

Free IT health check

Where does your IT really stand? Our structured IT health check reveals risks, gaps and opportunities – concise, clear and with no strings attached.

Go to the IT health check →