Our service promise
We connect platform, operations and business – and take responsibility where technology ends: governance, processes, compliance and the ability to make sound decisions.
- Real-time visibility into your security posture
- Clear responsibilities instead of tool complexity
- Security decisions that stand up to management & audit scrutiny
- Predictable costs and measurable security progress
Why mosaic IT – even with Logsign Co-X?
Logsign Co-X services (vendor level): Platform operation, use-case and rule development, technical enablement – the focus is on getting the most out of the platform.
mosaic IT managed services (customer level): Operational security responsibility, governance and escalation logic, compliance and audit readiness, translating technical events into business risks – with us as your single point of contact.
In short: Logsign optimises the platform. We run your security.
What we add – at a glance
Security governance & operating model
- Definition of priorities, thresholds & escalation levels
- Integration with existing IT, emergency & management processes
- Regular service & risk reviews
Compliance & Audit Enablement
- SIEM use cases derived from ISO 27001, NIS2 and BSI IT-Grundschutz
- Audit-ready reports & auditor support
- Traceable documentation instead of a flood of log data
Service ownership & coordination
- One dedicated contact (mosaic IT)
- Management & coordination of the Logsign Co-X services
- Uniform SLAs from the customer perspective
Also available as a co-managed model
Your team stays at the wheel, we add targeted reinforcement: with the co-managed extension we support the analysis, classification and prioritisation of incidents, provide recommended actions and meet your team in a monthly jour fixe. Response times are set by the individually agreed SLA.