Your benefits
- Personal dedicated contact: a permanent TAM with a deep understanding of your IT
- Strategic advice: IT roadmap, security planning & innovation workshops
- Proactive support: regular analyses, recommended actions and best practices
- Smooth coordination: the interface between your business and our managed services
- Transparency: monthly reports, quarterly reviews and a comprehensive annual report
Services at a glance
- On-site visits: by arrangement
- Remote support: Monday to Friday, 08:00–17:00
- Advice & strategy: planning of future IT & security measures
- Project & incident review: review of ongoing topics and capacity
- Escalation management: direct access to service management and executive management
- Documentation & reporting: reports, recommended actions, annual overview
Service quality
- Monthly reports with clear recommended actions
- Strategic quarterly reviews with your management
- Proactive alerts to risks and potential for optimisation
Contract details
- Contract term: 12 months, automatically renewed for a further 12 months
- Notice period: 3 months before the end of the term
- Options: extensions (e.g. 2 on-site visits per month) by arrangement